Pure glow, Endless Flow.
At Yuesphere, every piece reflects a quiet elegance and timeless energy. Below, you’ll find answers to our most commonly asked questions to guide you through your experience with us.
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1. What materials do you use in your jewellery?
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Each Yuesphere piece is thoughtfully crafted using premium materials including Rhodium-Plated & 18K Gold-Plated Sterling Silver, crystals and freshwater pearls. Full material details can be found on each product page.
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2. Is your jewellery hypoallergenic?
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Yes. Our jewellery is crafted to be nickel-free and generally well-suited for sensitive skin. If you have specific allergies or sensitivities, we recommend reviewing the material information or reaching out to us directly before placing your order.
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3. How should I care for my Yuesphere jewellery?
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To preserve the beauty of your jewellery, please avoid exposure to water, perfumes, and harsh chemicals. Store each piece in a dry place—ideally in its original pouch or box—and gently clean with a soft, dry cloth after wear.
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4. Do you offer international shipping?
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Yes, we ship worldwide. Shipping costs and delivery times vary depending on destination and are calculated at checkout. We also offer complimentary shipping on qualifying orders. Please see our Shipping Policy for full details.
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5. How long will it take to receive my order?
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Orders are typically processed within 1–3 business days. Delivery timelines depend on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
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6. Can I return or exchange an item?
 
We gladly accept returns within 14 days of delivery for unworn items in their original condition and packaging. Please refer to our [Return Policy] for detailed return instructions.
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For hygiene reasons, we do not accept returns or exchanges on earrings or any item that has been worn or shows signs of use. This policy ensures the safety and peace of mind for all of our customers.
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Custom or personalized pieces are non-refundable.
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If you have questions about whether your item qualifies for a return, we encourage you to contact us at [info@yuesphere.com] prior to initiating the process.
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7. My order arrived damaged. What should I do?
 
We sincerely apologise for the inconvenience. Kindly email us at [info@yuesphere.com] within 3 days of receiving your order and include clear photos of the item and packaging. Our team will assist you promptly with a replacement or resolution.
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8. Do you offer gift packaging?
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Yes. All Yuesphere orders arrive in our signature packaging—elegantly designed and ready for gifting. You may also include a personalised message at checkout to accompany your order.
 
9. Can I customise a piece of jewellery?
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We offer limited customisation on select designs. For bespoke enquiries or special requests, please get in touch with us at [info@yuesphere.com], and our team will be happy to assist you.
 
10. How can I contact Yuesphere?
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You’re welcome to reach out to us via email at [info@yuesphere.com] or through the contact form on our website. We aim to respond to all enquiries within 1–2 business days.