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At Yuesphere, we hope you truly enjoy your piece. However, if for any reason you are not fully satisfied with your order, we offer returns under the following conditions:

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Eligibility for Returns

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Returns are accepted within 14 days of the delivery date.

Items must be unworn, unused, and in their original condition and packaging.

To request a return, please contact us at [info@yuesphere.com] with your order number and reason for return. Our team will guide you through the next steps.

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Non-Returnable Items

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Earrings are non-returnable due to hygiene considerations.

Customised or personalised pieces are final sale and cannot be returned or exchanged.

Any item showing signs of wear, damage, or missing components will not be eligible for return.

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Exchange

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We do not offer direct exchanges. If you wish to receive a different item, please return the original item (if eligible) and place a new order separately.

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Return Shipping

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Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot be held responsible for lost or delayed return parcels.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–10 business days.

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Items Received Damaged

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If your item arrives damaged, please contact us at [info@yuesphere.com] within 3 days of delivery, with photos of the item and packaging. We’ll work quickly to resolve the issue.

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